SHIPPING AND DELIVERY POLICY
This Shipping and Delivery Policy (“Shipping Policy”) is applicable to the customers of ‘Zigly’ a brand of Cosmo Films Limited, who for the purpose of buying the products and for subscription of services have visited website www.zigly.com (“Website”) and/or mobile application Zigly – For Happy Pets (“App”), hereinafter both Website and App together are known as “Platform”.
This Shipping Policy is meant to assist and educate the customers about the process of shipping and delivery of products ordered by the customer through Platform and about the shipping charges that will be paid by the customer.
For the purpose of this Shipping Policy, wherever the context so requires “you” or “user” or “customer” shall mean any natural or legal person who has agreed to become a buyer / customer by registering himself / herself on the Website and/or App by providing the registration data using computer / mobile system or by purchasing product(s) from Website and/or App. The term “we”, “us” or “our” shall be referred to Zigly.
Terms and Conditions:
- How does the delivery process work?
Once you order product(s), either from the Website and/or App and after our system processes your order, your products are inspected thoroughly to ensure that the quality of the product(s) is intact. After the product(s) pass through the quality check, they are packed and handed over to our trusted deliver partner to deliver the product(s) to your doorstep at the earliest possibility.
- How Product(s) are Packaged?
We package the product(s) as per the category of the product, the product(s) is either packed in a corrugated box or is packed with additional filling in courier polybag. We take all the measures to ensure that product(s) are delivered to you without any damage, by any chance you receive any damaged products you may seek exchange / return of the product(s) as per the ‘Cancellation and Return Policy’ made available for your reference on the Platform.
- Locations to which Zigly ships product(s)
We ship product(s) throughout India.
- How can you Check if Zigly deliver to your PIN Code?
Before placing your order you can check if Zigly has service reach to your PIN Code using the courier serviceability tool available on the product page on the Platform. To check the same, please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the requisite information about estimated stand order delivery time, if your area is serviceable by Zigly’s trusted delivery partners. The Pin codes services by us are frequently updated, so if we do not deliver to your PIN code currently, please come back and check to see if the same has become serviceable.
- If your order has been shipped, can you track it?
After you place your order on the Platform, you can track the status of your order by clicking “My Order” on the Website and/or App.
- Estimated Shipping Time.
We usually dispatch most of the orders within 01 (One) business days.
- Multiple Shipments
There is a possibility that your order may be shipped in different parts if you have ordered different products under one order.
- Shipment Charges
A flat shipment charge of INR 49/-(forty-nine) is applicable in respect of all orders below the net value of INR 499/-(four hundred ninety-nine) and there shall be no shipment charge for order of value above INR 499/- (four hundred ninety-nine).
The Hon’ble Courts at New Delhi shall be the exclusive competent courts to deal with the issues arising out of Shipping Policy to the exclusion of all other courts in India.
The disputes shall be settled amicably between the parties, however, if due to any reason whatsoever the disputes couldn’t be settled then the sole arbitrator appointed under the Arbitration and Conciliation Act, 1996 shall settle the disputes. Seat of the Arbitrator shall be at New Delhi and proceedings shall be the dealt under the Indian Laws.